Automotive Sales and Support Services: NQF Level 4
With the right amount of experience, service advisors may advance to a position such as Service Manager.
The position of Service Advisor forms a crucial part of any dealership’s customer service and must maintain a perfect balance between the Service Reception (where the customer is received and welcomed and also where the customer’s vehicle is collected again), the Workshop and the Customer. Our Service Advisor course covers all the major areas of what the role of a Service Advisor encompasses and how he/she must conduct him/herself. The learner must obtain 150 Credits before this course is deemed to be completed.
Service Advisor forms
Pre-Requisites and duration
Pre-Requisites: Grade 12 and Employed by a Motor Dealership. A learner will enter into an 18 month contract with his/her employer, MerSETA and the Training Provider.
| Training Week 1 & 2 | Training Week 3 & 4 | Training Week 5, 6, 7 & 8 |
|---|---|---|
| 10 Days | 10 Days | 16 Days |
| Before you can start these two weeks you must have completed Week 1 & 2. A 1 month interval is applicable before commencing Week 3 & 4. | Final Training for this Course. Before you can start these four weeks you must have completed Week 3 & 4. A 1 month interval is applicable before commencing Week 5, 6, 7 & 8. Upon successful completion of this Learnership, the learner will be issued a MerSETA accredited certificate. |