Automotive Service Advisor Phase Two (SP 0990/17-17)

The SP 0990/17-17: Automotive Service Advisor course (52 Credits) equips learners with essential skills for managing vehicle service environments. This comprehensive program includes modules on making appointments and controlling vehicle flow (259957), processing service requests (259919), managing workflow (259884), and applying customer care skills (119676). Learners will also develop ethical business conduct (242655), effective communication (119472, 119457, 119467), automotive product knowledge (259877), and vehicle handover skills (259878). The course prepares students to excel in service advisor roles, ensuring high standards in customer service and operations.